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Application Support Analyst in Charlotte, NC at The Select Group

Date Posted: 6/19/2018

Job Snapshot

Job Description

APPLICATION SUPPORT ANALYST

SEEKING APPLICATION SUPPORT ROCK STARS! One of The Select Group's clients in South Charlotte, NC is looking for an Application Support Analyst for a long term opportunity! The Application Support Analyst will have experience taking trouble tickets using a ticketing system, monitoring tickets, and working with a team to resolve the issues. This person will be supporting three main lines of business for the company. Our client cannot work on C2C or sponsor any visas at this time.


APPLICATION SUPPORT ANALYST REQUIREMENTS:

  • Must have strong communication and documentation skills
  • Experience in supporting business applications
  • Effective call management including logging, monitoring / updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion.
  • Experience using a ticketing system
  • Detail-oriented and thorough with assignments
  • Must be comfortable writing ad-hoc SQL queries to investigate data issues (experience with SQL server is highly preferred)

APPLICATION SUPPORT ANALYST RESPONSIBILITIES:

  • Tickets that Level I Help Desk cannot resolve related to applications, will route to this person
  • Utilize Remedy ticket tracking system
  • Supporting three main lines of business
  • Monitor tickets and work with team to resolve
  • Must participate in on call rotations of Monday - Monday every 6 - 7 weeks

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.