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Enterprise Serive Desk Specialist in Camp Pendleton, CA at The Select Group

Date Posted: 11/13/2018

Job Snapshot

Job Description

ENTERPRISE SERVICE DESK SPECIALIST - CAMP PENDLETON, CA

The Select Group is looking for an Enterprise Service Desk Specialist to work for one of our top government services client's in Camp Pendleton, CA!

ENTERPRISE SERVICE DESK SPECIALIST REQUIREMENTS:

  • SECRET CLEARANCE
  • High school Diploma or General Equivalency Diploma (GED)
  • Three (3) years of customer service experience in an IT environment.
  • Three (3) years of customer service experience - including Two (2) years of IT ticketing system experience
  • Plus an understanding of Service Level goals and targets
  • Including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.
  • One (1) year of experience in Remote Desk Takeover tools and usage.
ENTERPRISE SERVICE DESK SPECIALIST RESPONSIBILITIES:

  • Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
  • ETC.

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.