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ENTERPRISE SERVICE DESK SPECIALIST in Portsmouth, VA at The Select Group

Date Posted: 7/13/2018

Job Snapshot

Job Description

ENTERPRISE SERVICE DESK SPECIALIST:

This position will sit in Portsmouth, VA with multiple openings, supporting a large enterprise network improvement initiative for the Navy. This person will be utilizing a ticketing system to provide both desk side and remote support, performing general Tier 1 and Tier 2 responsibilities in a Windows environment.

ENTERPRISE SERVICE DESK REQUIREMENTS:

  • Hands-on experience in a desk side support or technical support role
  • Ability to troubleshoot technical issues in person or over the phone, such as laptop repair, connectivity issues, and additional end user requests
  • 4-9 years of related experience in information systems
  • One or more of the following active certifications: A+, Security +. or Network +
  • Active or Interim Secret Clearance
ENTERPRISE SERVICE DESK RESPONSIBILITIES:
  • Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution
  • Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology
  • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems
  • Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects
  • Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects
  • Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions
  • Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
  • Establishes and maintains security, integrity and business continuity controls and documents
  • Confirms and prioritizes project plans and deliverables with the customer


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.