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Help Desk Analyst in Montreal at The Select Group

Date Posted: 4/17/2018

Job Snapshot

Job Description

HELP DESK ANALYST:

One of the select group's clients is looking to bring on a junior help desk analyst in downtown Montreal. This individual will be joining the team to provide additional 1st level support to the company. The ideal candidate will have experience resolving various hardware and software issues, as well as a positive and willing to learn attitude.

HELP DESK ANALYST REQUIREMENTS:

  • 0-2 years of troubleshooting and support experience
  • Prior experience resolving issues related to various devices including mobile, laptops, desktops, and applications such as Windows 7 and Outlook.
  • Understanding of Active Directory
  • Bilingual (written and verbal) skills are a must

HELP DESK ANALYST RESPONSIBILITIES:

  • Providing technical support for various individuals within the company, typically 25-35 calls a day.
  • Help resolve issues related to software, hardware and mobile devices
  • Log tickets and escalate issues when needed
  • Interact with internal clients in a positive and helpful manner

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.