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L2 Service Desk Analyst in Cleveland, OH at The Select Group

Date Posted: 12/4/2018

Job Snapshot

Job Description

Level 2 Service Desk Analyst - Cleveland, OH

The Select Group is looking for a Level 2 Service Desk Analyst to fill an immediate opening in Cleveland, OH. The ideal candidate will be experienced in Windows OS remote support, Office 365 support, and Active Directory support. Additionally, this candidate will have exceptional documentation and communication skills.

Level 2 Service Desk Analyst Top Skills:

  • 2-4 years' experience in help desk/remote technical support
  • Experience supporting an enterprise/large environment
  • Proficient in Windows OS (XP, 7, and 10)
  • Office 365 support experience
  • Experience supporting Active Directory
  • Experience using Ticketing Systems and documenting problems and resolution

Level 2 Service Desk Analyst Responsibilities:

  • Troubleshooting IT related incidents related to software, network, laptops/desktops, and printers
  • Resolving technical issues escalated from Level 1
  • Supporting internal users on Office 365 and Active Directory
  • Clear documentation of procedures and support technique

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.