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Operations Tech 2 in Wake Forest, NC at The Select Group

Date Posted: 10/30/2018

Job Snapshot

Job Description


The Select Group's client in Wake Forest, NC is seeking a Operations Tech 2 to join their team. Candidates must be open to working 1st, 2nd and 3rd shift as shifts may change throughout the duration of the contract.


  • Minimum of 2+ years of routing and switching experience
  • Excellent customer service experience
  • CCENT (CCNA preferred)
  • SolarWinds experience preferred


  • Assist with network monitoring, answering phone queue calls, and the creation and handling of customer incidents and service requests.
  • Troubleshoot customer network routers, switches, wireless devices, and other activities as needed.
  • Take ownership of tickets, referring to others as needed and handling internal/external escalations.
  • Ability to work all shifts in a 7x24x365 environment.
  • Ability to work independently with minimal supervision.
  • Other duties as assigned.

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.