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REMOTE UCCE APPLICATION CONSULTANT in Houston, TX at The Select Group

Date Posted: 6/14/2018

Job Snapshot

Job Description

UCCE APPLICATION CONSULTANT

Network Consulting Engineer responsible for delivery of proactive Solution Validation Services, which include areas of Assessments and Audits of various UCCE components and application layers, Design and System test. Engineer will act as primary consultant for any Knowledge Transfer and Mentoring on new areas or troubleshooting guidance. Engineer will design customer specific UCCE test topologies, execute performance, load and fail over testing as requested. Engineer needs to be proficient at developing and articulating technical activities to numerous technical and management functions within a customer facility.

UCCE APPLICATION CONSULTANT REQUIREMENTS:


• Hands on experience designing and programming IVR & ACD's for ex-dynamic menu-ing, precision queuing, post call survey, studio scripting


• Strong experience with any/all of the following UCCE features:


• Courtesy callback


• Outbound dialer


• EIM/WIM


• Call Studio


• Expert level experience with ICM, CVP, Micro Apps or Micro Scripting


• Must have experience supporting external customers.


• Working with IT Groups, Business Users and potentially C level individuals.

UCCE APPLICATION CONSULTANT RESPONSIBILITIES:


• Deliver proactive Solution Validation Services, which include areas of Assessments and Audits of various UCCE components and application layers, Design and System test


• Design and Program IVR & ACD's for ex-dynamic menu-ing, precision queuing, post call survey, studio scripting


• Act as primary consultant for setting up call flows, any Knowledge Transfer and Mentoring on new areas or troubleshooting guidance.


• Design customer specific UCCE test topologies, execute performance, load and fail over testing as requested. Engineer needs to be proficient at developing and articulating technical activities to numerous technical and management functions within a customer facility


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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