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SERVICE DESK ANALYST/FIELD TECHNICIAN in Largo, MD at The Select Group

Date Posted: 12/27/2018

Job Snapshot

Job Description

SERVICE DESK ANALYST

The Select Group is seeking a Service Desk Analyst/Field Technician to support our client in Largo, MD. This position requires travel to various client sites within Prince George County, requiring candidates to have a valid Driver's License and reliable transportation. Candidates will need to have been awarded either an active CCNA or MCP Windows Server 2010 (or newer operating system) certification.

SERVICE DESK ANALYST
REQUIREMENTS:

  • PC Deployment/ refresh experience with SCCM, Windows 10, Office 365 and Account Creations
  • 2-3 years of Service Desk Tier 1 and Tier 2 troubleshooting experience
  • Ability to create and update Standard Operating Procedure's and other documentation.
  • Required Certifications: CCNA or MCP Windows Server 2010 or 2012
SERVICE DESK ANALYST RESPONSIBILITIES:

  • Provide telephone and in-person support to users in the areas of directories, standard Windows desktop applications and developed applications.
  • Support a migration of over 8,000 users at multiple sights from Windows 7 to Windows 10.
  • Develops and maintains configurations for workstations, peripherals and cabling
  • Supports and tests hardware, software and/or network problem identification and resolution
  • Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
ADDITIONAL DETAILS:
  • Must have a valid Drivers License and be willing to use personal car to drive to various sites within PG County.
  • Mileage reimbursement is not reimbursable by TSG.


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.