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Service Desk Analyst in Fort Mill, SC at The Select Group

Date Posted: 11/8/2018

Job Snapshot

Job Description

SERVICE DESK ANALYST - FORT MILL, SC

Are you tech-saavy and focused on providing the best customer support? Looking for your next long term opportunity in the help desk world to grow in a fast-paced company? Look no further! One of The Select Group's clients in Fort Mill, SC is seeking a Service Desk Analyst to support several clients doing Tier I and Tier II troubleshooting and support. This person will have at least two years of experience in a help desk role using Active Directory, supporting Mobile Device Management (MDM), and a basic understanding of network connectivity, Windows, and MS Office 365. The schedule is 2nd shift, 11am-8pm, with future opportunity to work remote once a week!

SERVICE DESK ANALYST REQUIREMENTS:

  • At least two years of experience in a help desk/service desk role using Active Directory
  • Mobile Device Management (MDM) support
    • Android, iPhone/iOS, Apple AirWatch, or email support on a mobile device
  • Basic troubleshooting of Windows and MS Office 365
  • Basic knowledge and understanding of network connectivity and troubleshooting
  • Excellent communication and customer service skills
  • MUST be able to work 2nd shift: 11am-8pm

PLUS SKILLS: Using/supporting ServiceNow

SERVICE DESK ANALYST RESPONSIBILITIES:
  • Supporting several clients doing Tier 1 and Tier 2 troubleshooting and support
  • Managing a busy ticket que, asking probing questions related to the issue, and routing it to the nearest engineering tower/resolving the ticket


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.