This site uses cookies. To find out more, see our Cookies Policy

Service Desk Tier 2 Agent in Huntsville, AL at The Select Group

Date Posted: 10/26/2018

Job Snapshot

Job Description

SERVICE DESK TIER 2 AGENT - HUNTSVILLE, AL

The Select Group is looking for a Service Desk agent for one of our top clients in Huntsville, AL! The position processes incident resolutions for NASA employee escalations, and is looking for someone who can solve technical problems on assigned hardware and software platforms and applications following standard protocols.


SERVICE DESK TIER 2 AGENT REQUIREMENTS:

  • High school diploma or bachelor's degree
  • 3-5 years of working experience in related fields
  • Mac and PC technical support experience

SERVICE DESK TIER 2 AGENT RESPONSIBILITIES:

  • Ability to resolve or assist in the resolution of complex customer problems
  • Demonstrate good oral, written and telephone communication skills
  • Ability to build and maintain relationships with customers, peers and support partners
  • Strong grasp of customer system environments with associated business needs
  • Ability to work in a team environment, which may be local, global, virtual or multi functional
  • Demonstrate good teamwork with peers

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.