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SKYPE FOR BUSINESS SME in Plano, TX at The Select Group

Date Posted: 6/20/2018

Job Snapshot

Job Description

SKYPE FOR BUSINESS SME - PLANO, TX

Are you an Skype for Business SME who is looking for their next awesome opportunity? Then we have the perfect role for you! One of our top clients is looking for a Skype for Business SME to join their team. This person will be part of a high level technical environment. If you are an Skype for Business SME and want to utilize your skill sets within a large enterprise level environment, then this is the perfect opportunity for you!

SKYPE FOR BUSINESS SME REQUIREMENTS:

  • Extensive working experience with Skype for Business - tier 3 support, ticket resolution, SME
  • Knowledge in voice technologies and protocols, dialing plans, SIP
  • Knowledge in the architecture and troubleshooting methodologies for Skype for Business
  • Deep understanding of Windows and Microsoft

SKYPE FOR BUSINESS SME RESPONSIBILITIES:

  • Address all Skype for Business escalations from Tier 1 & 2 problem tickets and act as primary Skype for Business SME
  • Serve as primary owner of Tier 3 support ticket resolutions for incidents relates to Skype for Business
  • Create knowledge based articles and analyze ticket trends to address training needs for operations teams and user base


About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.