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Support Specialist in Dallas, TX at The Select Group

Date Posted: 6/28/2018

Job Snapshot

Job Description

SUPPORT SPECIALIST - DALLAS TX

Are you experienced in troubleshooting or handling tickets and looking to grow in your career? Then we have the perfect opportunity for you! One of our top clients is looking for a Support Specialist to join their team. This is an awesome opportunity for someone with one to two years of prior support experience that is looking to launch their career!!!

FUN FACT- This company has all the exclusive rights to all the hotels on the Vegas strip to do their expos, they are the world's leading brand experience company!

SUPPORT SPECIALIST REQUIREMENTS:

  • Support experience (tech support OR customer support)
  • Great Grammar & Communication skills

NICE TO-HAVE SKILLS:
  • Previous Email Support experience
  • Fresh Desk ticketing experience



SUPPORT SPECIALIST RESPONSIBILITIES:

  • Handling all of the support emails from clients
  • Providing website support. This support on the website will be things like "how to change password", "I'm not able to log on", how to add users, etc.
  • The amount of emails per day average around 40. In their busy months, this person could receive up to 200 emails that they need to provide support on
  • The ticketing system that this person will be using is called Fresh Desk

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.