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UCCE NETWORK CONSULTING ENGINEER in New York, NY at The Select Group

Date Posted: 6/20/2018

Job Snapshot

Job Description

UCCE NETWORK CONSULTING ENGINEER - New York City, NY

The Select Group's top client is looking for a UCCE Engineer to work in New York City, NY! This person will be responsible for responding to high escalation UCCE/CUCM issues that arise in clients' environments.

The ideal candidate will be someone who comes from a strong Contact Center background with an aptitude to learn and grow, an aptitude for scripting, and a great ability to interact with multiple clients to resolve complex issues. If this sounds like the opportunity for you, please see the below responsibilities and requirements!

UCCE NETWORK CONSULTING ENGINEER RESPONSIBILITIES:

  • Provide exceptional troubleshooting and consultative methodologies to independently solve problems in broad, complex & unique networks with mixed media & protocols as well as advising on design and implementation of these complex networks with government customers.
  • Subject matter expert in Contact Center products, scripting, and reporting, while understanding foundations of the network products, protocols and best practices.
  • Provide reactive support to external clients, including troubleshooting, lab recreates, recommendations of best practices, and documentation of resolved network issues.
  • Ability to get to an understanding of customer expectations and manage or set proper expectations all while keeping the customer experience top of mind.


UCCE NETWORK CONSULTING ENGINEER REQUIREMENTS:

  • 5-7+ years' experience being a subject matter expert and supporting/troubleshooting Cisco Contact Center Enterprise (UCCE) technologies
  • Experience with CVP scripting required
  • Experience with CUCM required
  • Knowledge/experience with CUIC reporting
  • Basic understanding of TCP/IP Networking
  • Strong communication skills both oral and written

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.