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Workforce Manager in Toronto at The Select Group

Date Posted: 6/1/2018

Job Snapshot

Job Description

WORKFORCE MANAGER SUMMARY:

One of the Select Group's clients is seeking a Workforce Manager for a contract-to-hire opportunity. The ideal candidate has previous management experience in call centre environments across multiple locations.

WORKFORCE MANAGER QUALIFICATIONS:

  • 3-5 years of workforce management
  • Experienced with MS Access and SQL Queries
  • Experience with Tableau and Avaya suite an asset

WORKFORCE MANAGER RESPONSIBILITIES:

  • Manage global team for forecasting, scheduling, reporting
  • Development/succession planning/performance management
  • Identify continuous improvement initiatives to improve upon processes and practices

About The Select Group:

We are TSG - a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.

We have the privilege of impacting lives, so let us impact yours.

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.